Shipping Policy

Shipping Methods & Delivery Times (UPS Ground)

Shipping times are based on in-stock items and your selected shipping method. To estimate the arrival date of your order, add the processing time and the shipping time to calculate the total shipping time in business days to receive your items. If an item is not in-stock, additional delivery time will apply based on the product's availability and must be added to the total shipping time. At this time we only ship within the continental United States. Orders to Hawaii and Alaska will be quoted out.

Shipping Method: You may select your own shipping method for most products. Certain items require pet-nature to select the shipping method and not all options may be available depending on the items in your shopping cart. Free Shipping promotion is only available on Standard Shipping.

Shipping Time: The amount of time in transit for your selected shipping method.

Business Days: Monday through Friday, excluding holidays.

Processing Time: 1-24 Hours. In-Stock orders placed by 3pm during business days are usually shipped out the same day.

UPS Access Point

UPS Access Point locations are participating businesses in your neighborhood that offer a secure location to receive packages. They are an ideal delivery option for customers not at home to receive packages during standard delivery hours. If you are a frequent shopper and need the convenience to pickup when you are available, the UPS Access Point network may be for you. Look for UPS Access Point on applicable products at checkout.

Scheduled Delivery Service

This delivery type is available Monday - Friday. Threshold services include the following: Delivery to the first dry and secure area, (garage or front door). It does not include unboxing, any removal of debris, or installation. If there are stairs leading into your home or if an elevator is required, please contact customer service for a quote.

Please Note:
  • Delivery time frames are approximations. If there are delays, we will do our best to let you know.
  • pet-nature does not ship to Post Office (PO) boxes.
  • We can ship products weighing 45 lbs or less to APO/FPO/ DPO addresses. Please contact 
  • Orders to Alaska and Hawaii can be shipped via UPS Next Day Air, UPS 2 Day Air, UPS ground, and UPS Surepost. These areas do not qualify for the free shipping promotion.
  • Orders under 4 lbs may be shipped via UPS Surepost, with the end delivery being from the United States Parcel Service. Delivery times will depend on the destination.
  • Deliveries to remote locations within the US may cause a delay. A remote area is an area that extends 50 to 75 miles past a Major Airport City. Examples of Major Airport Cities are, Newark NJ, Salt Lake City, UT, Los Angeles, CA, Chicago, IL. The presence of an Airport within 50 to 75 miles of a City does not constitute it being a Major Airport City.)
  • Specific delivery times or dates may be available with certain delivery types. Additional charges may apply.
  • A signature may be required for orders over $500
  • Additional surcharge may be added for freight services if you live in a remote area that is beyond our carrier's standard delivery area.
  • Does pet-culture offer financing?

    Yes, we offer various payment options and pet-nature financing through Synchrony Bank. The pet-nature Card allows our customers an additional way to pay for purchases with special financing options. We also offer multiple payments via Affirm. See if you qualify for today.

  • Does pet-culture offer installation?

    Yes, we offer the set-up and installation of all furniture, appliances, air conditioners and electronics for Chicagoland area customers. We deliver throughout the continental United States-for more information about delivery to your home outside of the Chicagoland area.

  • Does pet-culture offer returns?

    Yes, we offer returns on qualified purchases. We are committed to making sure you are happy with your purchase from start to finish. We offer exchanges and refunds. Please visit our pet-nature return policy page to learn more about our options. Most purchases have a 30 day return policy.